I can’t find my agent any more but I need help with a policy that she set up for us. What would you recommend I do?
Answers | 4
I would recommend that you, first, get an update on the policy from the carrier. With term policies, this is not so important since what you need to know about your policy is in the policy itself (let's assume that you are still paying for it and it is still in force). If you have a cash value policy, a current statement of policy values is the update that will give you`a "right now" view of your plan. We have many carriers that send us what are called "orphan accounts" where the original agent is no longer active for whatever reason. When we receive those, we get the latest statement, ask the insured if we can be the agent of record, request the documents - including a copy of the policy - and from there we can answer questions, and help with any changes. It may be that you want more coverage, or want to change a beneficiary, or you just want a current appraisal of the policy to see if it still matches your needs. We can help with any of those items.
If you are trying to change and address or a beneficiary, just call the customer service line at the insurance company. Make sure you have the policy number and other identification. If you have questions about the policy such as how it works, etc., the customer service dept. is usually NOT the place to go in my experience. You should probably find an agent that can give you advice about your current carrier and help you decide if you coverage is doing what you need it to do. For more information, read Kirby's answer below.